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Assistant Manager - Customer Service

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Roles & Responsibilities:

  •  Meet customer service expectations for channel partners on CRS, measured by KPIs like OTIF, Distributor-Out-of-Stocks, Manual orders %, PDP adherence etc.
  •  Partner closely with Central and Regional Sales teams to define stock norms for smooth replenishment
  • Interface with supply planning team to ensure availability of daily top OTIF loss SKUs and lead the OTIF ( On Time in Full ) improvement project
  • Collaborate with customers to improve service levels and also resolve day to day supply and operational issues
  • Maintain monthly SKU Master as per demand views and promo calendar, liaise with demand planning team for the same
  • Define success criteria and metrics for leading the scaling up of CRS project pilot geography to National level
  • Manage service level delivery by the business partner as per agree.

Key Challenges:

  • Communicating proactively with all Customers on current and future supply issues including monitoring of customer Service levels.
  • Developing and maintaining good working relationships with back end Supply team to ensure supply is optimized and any exceptional supply issues are quickly and effectively resolved
  • Developing and maintaining good working relationships with Sales teams to ensure successful delivery of the objectives of COPC and CRS



In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.

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