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Customer Experience Manager (m/w/d), Health

Want to deliver far more than just growth? As a Customer Experience Manager (m/w/d), Health with RB, you are the link between our customers (consumers) and our products. You are responsible to build a positive and emotional connection to our products and to ensure that we have satisfied and loyal customers to drive our conversion rates. This is relevant at all online touchpoints like reviews & ratings at online retailers as well as on social media platforms.

 

Customer Experience Manager (m/w/d), Health

Heidelberg, Baden-Wuerttemberg

Competitive Salary & excellent benefits package  

 

Taking forward a dedicated category strategy for one of our biggest national customers, you’ll develop solutions that mean progress for their business and ours. You’ll manage negotiations, develop promotional strategies, and build relationships with buyers, field sales teams and category development managers and Regulatory. If you ever spot an opportunity make things better, you’ll take it. And by doing so, you’ll boost satisfaction as well as sales.  

 

 

You’ll succeed because…

…you combine daily checks with ongoing feedback to our customers via platforms and ensure customer loyalty. There’s not much you don’t know about managing customer relationships and working with syndicated data, for you it is importnat to share best practices for all your products. Equally, you know how to work with other functions to deliver sales and growth. And you’re ready to travel when required, which is vital because our products and ambitions stretch worldwide. Ideally, you have 2 years’ experience in similar role as social media expert in a multinational Fast Moving Consumer Goods (FMCG) company.  

As Customer Experience Manager (m/w/d), Health...

...you are the link between our customers (consumers) and our products. You are responsible to build a positive and emotional connection to our products and to ensure that we have satisfied and loyal customers to drive our conversion rates. This is relevant at all online touchpoints like reviews & ratings at online retailers as well as on social media platforms. 

 

Key responsibilities and tasks

  • daily check of reviews & ratings for all our brands across all key platforms 
  • ongoing feedback to our customers via platforms (Amazon Reviews) in case of bad experience and to ensure customer loyalty
  • work closely with regulatory and medical affairs to align on feedbacks and reaction with a special focus on our Health brands 
  • ensure we are in line with the best practices regarding Reviews & Ratings for all our products (e.g. minimum 21 ratings/4* ...)
  • drive reviews via Amazon VINE program and other available tools
  • post content on Amazon
  • channel clean-up/online consumer protection

 

You’ll love it because…  

…you’ll have the freedom to make a difference. You’ll put your own ideas into practice and build effective and standard processes to react to consumers. You will have a chance to see ingoing improvements because of your action and ideas.The products you help us get out there will allow people to live healthier lives and have happier homes. And our dynamic, ownership-driven culture will bring the very best out of you, every day. 


Job Segment: Medical, Healthcare

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