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ITSM Product Owner

Job Advert

Want to be at the heart of things? As ITSM Product Owner, you’ll have the freedom to use your technical, leadership and commercial skills to run all IT Services for a major global business.

 

ITSM Product Owner

Hyderabad, Andhra Pradesh

Competitive Salary & excellent benefits package

Role Purpose
Participate in managing the overall ITSM tooling and operational capability in conjunction with all the relevant processes, controls including ITIL, GxP, EPM, GDPR etc.

Experience Required
ServiceNow Experience should be 4+ years (Should have experience in Technical Architecture, design & Solutions on ServiceNow, including mobile app
Must have advanced knowledge and experience on ServiceNow Modules like Incident, Problem, Change, CMDB, Asset, SLM/SLA, Service Catalog, Service Portal, Knowledge, Discovery, Performance Analytics

Professional Qualifications
Experience required should be between the range of 8 to 12 years (required)
ITIL V4 OR ITIL V3 Intermediate OR above (required)
Mainline active ServiceNow certifications (at least 1 required)
B.E. / B. Tech. or MCA (required)

Tools  (any 2 must)
ServiceNow (Madrid/New York/Orlando/Paris)
ServiceNow Orchestrator
Twilio
APIs and Scripting (JavaScript/Python/PowerShell)
Anywhere 365

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