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Bilingual Consumer Resource Center Specialist

Bilingual Consumer Resource Specialist

As a Bilingual Consumer Resource Specialist with Reckitt, you’ll have the freedom to succeed. 

Reckitt is more than a company. We’re a growing community of over 40,000 diverse, talented entrepreneurs – driven by our purpose to protect, heal and nurture in the relentless pursuit of a cleaner healthier world. We work each day to ensure that access to high quality hygiene, wellness and nourishment is a right, not a privilege. Drawing on each other’s skills, working together and putting consumers and our people first, we strive to give each and every team member the Freedom to Succeed.  

 

Reporting To: Manager, Consumer Resource Centre 

Employment Type: Contract/ Permanent 

Location: Remote

The Role

The role involves building and maintaining loyal and sustainable relationships with Enfamil’s consumers via Facebook, Instagram (other social platforms), Chat, Email, Online Store and Phone. Flexibility to adopt to different usage of technology tools and change in processes required. Handling consumer questions and complaints with professionalism and integrity as well as promoting continuous learning and collaboration within the CRC team is a large part of this role. 

Our Call Centers are open Monday through Friday between 9:00am – 5:00pm with occasional overtime required.  You’ll have standard hours to help manage that work/life balance – no shift work here! 

What you'll do

  •  Identify, analyze and take appropriate action to respond and resolve consumer questions to ensure top-notch consumer experiences. 

  • Probe consumers to identify opportunities to market other Reckitt Health products and to understand consumer behaviors. 

  • Track detailed consumer information in our data systems to leverage CRC knowledge across organization. 

  • Respect Reckitt Health’s policies, procedures and brand strategies. 

How do you know you're a fit

  • You’re Bilingual (English/French) and have strong communication skills, both oral and written, in both official languages. 

  • You have 2-3 years of call center or customer service experience. 

  • You have undeniable drive, enthusiasm, and energy. 

  • You’re always putting people and consumers first and have a passion for providing the best customer service. 

  • You’re adaptable.  You thrive in fast-paced and ever-changing environments. 

  • You’re tech savvy.  We use several programs and we’re always looking at the next innovative technology that will help us better serve our consumers. 

  • Post-Secondary Education is must.  Bonus points for a degree in nursing, dietetics or nutrition. 

Equality

In Return Reckitt offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
Reckitt is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.


Job Segment: Nutrition, Healthcare

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