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Business System Owner - Consumer Relations

Job Advert

Want to play a significant role within Consumer Relations? As Business System Owner (BSO) you are accountable for ensuring the IT systems required to operate Consumer Relations are fit for purpose, and they are used such that the validated status is maintained. You are responsible for working with the Business Process Owners (BPO) to identify future capabilities, support with the development of 1 to 3 year plans and ensuring that system changes are implemented in accordance with CSV policy.
 
Business System Owner – Consumer Relations
Kingston upon Hull, East Yorkshire - flexible locations
Competitive Salary & excellent benefits package 

 
Consumer Relations is a global operation and is the face of Reckitt to our consumers. It is transforming to be the holistic “Voice of the Consumer” managing conversations via voice, email, social media, ecommerce and review sites. Technology plays a significant part in enabling this interaction; as BSO you will play an important role in ensuring that the technology is up to the job and that it meets the needs of the consumer as well as Reckitt’s compliance responsibility in managing consumers’ data safely and responsibly.


You’ll succeed because… 
You are passionate about the opportunities that technology can bring to the Consumer Relations function, you can operate strategically and collaboratively with Consumer Relations leaders and professionals to bring new capabilities and you can operate operationally to ensure existing capabilities are fit for purpose, implemented and operated in accordance with Computer System Validation requirements.

 

You’ll love it because… 
You will gain in depth knowledge of the Consumer Relations functions; your actions will have a direct impact on the operational systems used. You will become a trusted adviser to the function working collaboratively between the business and IT functions.
 

Equality

In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.

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