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Product Specialist

Summary of Responsibilities

Territory Coverage: Whole of Malacca, Negeri Sembilan, & Northern Johor

  • Establish frequency calls to Healthcare Professionals (HCPs) within territorial area to promote, educate and develop usage of Company products.
  • Build and enhance the good image of Reckitt and its products by maintaining good relationship with existing customers.
  • Maintain accurate records involve in the use or potential use of Company products through collection, compilation and analysis of records.
  • Make pre and post calls analysis for future references to the use and needs of the GPs/ hospitals
  • Participate actively in special projects assigned or directed by Sales Manager
  • Remain constantly alert to competitors’ products and latest promotional techniques in order to provide feedback to Sales Manager and suggest alternatives or recommend counter actions.
  • Collect orders in fulfilling customers need.
  • Collect information on the usage of Reckitt products compared to competitor’s products and provide feedback so that sales plans and strategies can be improved.
  • Submit clear and concise reports monthly and within the stipulated time frame.
  • Build rapport with customers through your regular personal visits.
  • Maintain proficient product information and product knowledge in ensuring accurate and proper data being presented to customers in the best professional manner.
  • Establish in consultation with Sales Manager the short-term and long-term business plan and strategies for the assigned territory.
  • Recommend/assist in marketing plans to improve effectiveness and achievement of company’s business objectives.

Key Challenges

  • Organize effective sales presentations of Company products through studies of customer records, preferences and needs so as to fulfil the Company’s sales and marketing objectives both effectively and efficiently.
  • Initiate and organize CME activities to increase product awareness and improve knowledge on Reckitt products hence to create Top of Mind Prescription.
  • Maintain close professional relationship with HCPs.
  • Pay close attention when talking to clients and listen to their complaints, and when and where possible, attend to them immediately.
  • Monthly sales reports, itineraries, expense reports and other business reports to be accurately done and submit to immediate superior within schedule.
  • Daily records to be kept up to date for your immediate superior’s review from time to time.

Qualifications, Skills & Experience

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Successful pharmaceutical sales experience for the assigned territory, with 1 to 3 years of working experience specializing in Sales – GP/ Hospital or equivalent.
  • Knowledgeable in OTC products will be an added advantage.
  • Able to work independently and under fast-paced environment.
  • Strong communication and rapport building skills.


In Return Reckitt offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
Reckitt is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.

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