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Consumer Relations Specialist

Job Description

RB is different: ‘good enough’ isn’t good enough here. RB is the world's leading consumer health and hygiene company. We work with the best people to challenge conventional thinking and keep giving people innovative solutions for healthier lives and happier homes, through our brands like Durex, K-Y, Clearasil, Veet and Amopé.


We are looking for a Consumer Relations Specialist with a focus on social media to join our Consumer Relations team, working on our Sexual Wellbeing and Personal Care product lines.


Based in Parsippany, NJ, this is a fantastic opportunity to be the voice of the consumer in all channels with a focus on social and provide feedback and insights back to the business. You will be part of a specialist team, dedicated to social and engagement across the Sexual Wellbeing and Personal Care categories.


Ideally, you will have had prior experience managing business social media accounts and be able to demonstrate success in doing so. Experience working within a regulated industry (such as Pharma/Consumer Healthcare or Cosmetics) is a plus, but not essential.

Key Responsibilities

Supervise all aspects of social media interaction between consumer and the brand, ensuring positive consumer engagement on all platforms

Respond to all conversation on the various platforms in a timely and consistent manner, in the of voice of brand

Strictly ensure compliance with GDPR and Adverse Event reporting regulations

Work with brand to create and implement social media strategies, maintain platform hygiene and moderate conversation

Identify and track relevant KPI’s to monitor community growth and engagement

Contribute to the creation of actionable plans to both grow and maintain followers through popular social media platforms

Forge strong working relationships with cross-functional teams (e.g. Legal) to ensure all copy and content are compliant and consistent in tone

Support with live-event coverage and content generation (e.g. Instagram stories)

Produce regular reports to build a rich picture of online/offline consumer feedback

Contribute to the design, training and role out of social playbooks for use by the outsourced call center for offline engagement

Skills & Experience

Prior experience managing business accounts across popular social media platforms (Facebook/Instagram/YouTube/Twitter)

Excellent oral and written communication skills

Sharp with demonstrated creativity and a great sense of humor

Trend savvy and able to tap into emerging trends among Durex’s target audience to generate conversation and inspire content creation

Comfortable talking about sexual wellbeing products

Results oriented & a ‘how, not if’ approach to challenges


In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.

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