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Brand Experience & Service Design Lead

Joining our dynamic Innovation Design team you’ll lead a standalone team of 10 people, leading the design of visionary experiences that improve the lives of billions of people around the world. You will lead a multi-disciplinary team who explore ideas and ultimately set the direction for our brands’ innovation pipeline. You will apply and contribute to our design experience strategy and help interpret experience requirements into commercially viable innovations.​


You’ll succeed because… ​

…you always find the sweet spot of Desirability, Feasibility and Viability. You:​

•    Map complex user journeys and generate strategies for improvement​

•    Are an expert in developing compelling user experiences bridging between offline and online​

•    See the whole journey end to end and can identify opportunities for future technologies to deliver a delightful user experience​

•    Enjoy collaborating and get a kick-out of learning about anything from chemistry to commercials​

•    Are empathic to your core and like nothing more than getting insight into the lives of people to understand their experience of our products & services​

•    Always find your way around obstacles in order to get the full picture and are able to articulate the benefits of your work with clarity and conviction​

•    Bring energy and fun while delivering results​

•    Tirelessly create insights and great ideas without instruction​


You’ll love it because… ​

… you have the freedom to create the blueprint for our future brand experiences. You will evangelise user experience and will have the ability to make people’s lives better. No two projects are the same, you will be working with industry leading talent one day and working with our design researchers the next. You’ll get to make an impact like never before. You’ll have the keys to the future of our brands and you’ll be getting products out there that will make people’s lives better. Our iconic brands will provide an incredible platform for you. And our dynamic, ownership-driven culture will help bring the very best out of you, every day.​


Skills and experience… ​

Apart from being a pioneer, a bit of a rebel and someone fearless in the pursuit of building our brands’ future we are looking for some core skills and experience:​

Foundation or degree in a design related discipline​

7+ years proven track record in translating insight into innovation – ideally in Consumer Goods & services​

Hands-on experience/service designer with experience in leading/managing multi-disciplinary creative teams including other research and design disciplines​

Awesome wireframing and experience modelling skills​

Experience designing consumer brands​

Experience in ‘Moments of Truth’ consumer experience models or similar models​

Exceptional standard of spoken English required – in order to articulate insights, briefs, concepts and direction within the team and the wider organisation​

Strongly principled and supportive of others – particularly those less fortunate than yourself​


In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.

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