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Customer Service Coordinator

Customer Service Coordinator

Want to use your initiative to improve results? As Customer Service Coordinator, you’ll have the freedom to implement your own ideas and ensure we delight our customers. Every time.  


Customer Service Coordinator

Slough, Berkshire

Competitive Salary & excellent benefits package 


Initially, you will manage the Brexit ordering process including but not limited to the daily running and reporting on customer orders to the business. Once Brexit “goes live”, you will move to the role of Customer Services Co-Ordinator where your role will be responsible for overseeing the lifecycle of customer orders.

This role requires extensive work within the RB order system, JDE and our new system, SAP, due Feb 2020. It also requires you to have high levels of communication internally and externally incl. with our 4PL (4th party logistics provider) to ensure our Customers receive outstanding Customer Service and service levels into their distribution centres with minimal order intervention.

You’ll be expected to contribute to delivering a 98.5% service level and customer satisfaction whilst supporting the team of Customer Supply Managers initially with managing the Brexit order process and then moving across to the day-to-day running of customer accounts. 

Key Requirements:

  • Great communication skills and enjoy liaising with a multitude of internal and external colleagues.
  • You will enjoy a dynamic and fast-paced working environment.
  • Ability to work well under pressure, whilst being flexible and able to adapt to the changing pace and requests.
  • You will have great time management, attention to detail and be able to adhere to a time-sensitive daily schedule.

In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.

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