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Customer Service Analyst

Our brands fight at the frontlines to give our consumers a better life.


This is why we exist: To protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.


Our products reach millions of people every day, as we fight to improve global access to the highest quality hygiene, wellness and nourishment. We’re a growing community of 40,000+ diverse, talented entrepreneurs, and the driving force behind some of the world’s most loved and trusted brands. Our portfolio includes Hygiene, Health and Nutrition brands such as Durex, Dettol,  Scholl, Veet, Air Wick, Cillit Bang, Finish and Vanish.


Health, Hygiene and Nutrition are the focus areas of our business, and the categories under which our brands are organised. Each area is dedicated to building sustainable solutions that will help us address the challenges presented by global mega-trends like urbanization, climate change and digital transformation.  These global pressures are challenging public health systems and increasing the need for improved hygiene products, services and education. We continuously innovate in areas like personalized nutrition, wellness, and digital health and hygiene so that individuals, families and communities can live cleaner, healthier lives.


The Customer Service Analyst plays a key role in RB' s effort to provide superior customer service to our Nordic customers. This will be done through ensuring daily excellence in our customer operations and cooperation with multiple departments within the organization to ensure excellent customer service and correct order-, invoice- & returns handling. The role will also be responsible for supporting strategic supply chain partnerships with selected customers, focus on supply chain and logistics collaboration for service and efficiency. 


Your responsibilities:

  • Responsible for the daily operation activities to ensure high levels of service to the customer - complete orders, on-time delivery, free of damages, and accurate transactions.
  • Manage customer requests/questions timely and accurate and minimize number of credit notes.
  • Lead and/or participate in customer facing projects aiming to improve the daily interaction with customers.
  • Optimize customers’ inventory through collaboration, forecasting and exception management to nurture relationships with the customer, maintaining trust and partnership across the supply chain.
  • Responsible for the resolution of issues arising from customers, Sales, and Supply regarding orders and order status, order cuts, and potential issues; resolves issues effectively and efficiently and ensures the coordination and communication of action plans.
  • Internally coordinates with all necessary departments to ensure the delivery of optimal customer service.
  • Strive for continuous improvement of processes and KPIs.
  • Together with Customer Service Manager, develop and improve customer service strategies involving logistics trade terms and cost to serve customer models. Focus on reducing costs and/or improving efficiency.



  • Customer focused: You take pride in maintaining positive customer relationships and believe managing the customer expectations leads to better results. You have proven customer service skills and strong team working skills across functional teams.
  • Supply Chain Professional: You have working experience in an international company, where Customer Relations Management is being used in a very customer and future oriented environment.
  • Self-Starter: You take initiative, practice good judgment and can work independently. You are a problem solver with a high result orientation with a strong sense of urgency and achievement.
  • Analytical: You can sift through data, extract insights and leverage those insights to solve the root cause of a problem. Intermediate skills with Excel are desirable.
  • Strong communicator: You are clear and concise in communicating statuses / required actions and are comfortable presenting across multiple levels of the business
  • Fast paced: You thrive in a quick moving environment and are comfortable working within the grey space where steps aren’t clearly defined. You see the grey space as an opportunity for you to make an impact. Working with incomplete information doesn’t intimidate you and you are confident in making recommendations leveraging the information paired with your business knowledge. You are flexible and can easily adapt to new situations, you are comfortable with multitasking and can set priorities.


Other requirements:

  • Education: You have a Bachelor’s degree B.S. in Logistics, Supply Chain Management or a related business field
  • Language skills: Fluency in written and oral English. Scandinavian languages are a plus. 



  • Please apply through the link with your CV and motivational letter
  • If any questions regarding the position, please contact Aleksandra.strzalka@rb.com

Job Segment: Public Health, Nutrition, Healthcare

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