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Customer Service Representative - Health

Job Advert

As Customer Services Representative, you’ll have the freedom to implement your own ideas and ensure we delight our customers. Every time.  
The initial focus of this role is the day to day order processing, you will have responsibility for one or more of our major accounts! This will require a pro-active person to ensure all issues are identified and resolved promptly; delivering excellent Customer Service always! Additionally, you will be required to manage the development and implementation of continuous improvement opportunities and processes throughout the business. There is a significant opportunity to lead Collaboration with Customers and ownership of the customers in the end-to-end process, as well as production and distribution of reports for internal and external customers.


Your role will include but not be limited to:

•    Receipt and processing of EDI and manual orders
•    The full end-to-end customer experience, predominately via email and chat functions. 
•    Order management process across Australia and New Zealand.
•    Credit management process 
•    Investigation and validation of credit claims and order error prevention
•    Liaise with account managers (internal / external) to provide customer insights and opportunities.
•    Identify and support cost reduction opportunities and operational improvement activities.
•    Preparation of Reports and a sound understanding of information being compiled


You’ll succeed because… 
…you’re a natural when it comes to nurturing relationships and influencing people. You’ve worked in a similar role before – so you know how to deliver excellent customer service, process orders and claims claims and be an agile team player. You’re an excellent problem-solver and communicator too, who’s comfortable working independently. And, perhaps most importantly, you know how to achieve targets the right way.


You’ll love it because… 
…you’ll get to make an impact like never before. You’ll be responsible for owning the Customer Service end to end process, across one or more of our major accounts! Our iconic brands will provide an incredible platform for you. And our dynamic, ownership-driven culture will help bring the very best out of you, every day. We are all currently work from home – you need to be happy to start a new role remotely! You will still receive the same amazing onboarding experience, just in virtual sense (for now). 


What’s in it for you? 

•    At present, the role will start Working from Home, as we continue to all work virtually for the foreseeable future. 
•    Competitive salary and bonus package 
•    Career Progression opportunities locally and internationally with a globally recognised brand
•    Flexible Work Arrangements
•    A fun, social office with Friday drinks, yearly awards and social committee’s (held virtually for now)! 
•    Parental Leave Program (Up to 26 weeks paid leave)
•    Access to online learning modules and time off to attend training
•    Health and Wellbeing benefits and EAP access 
•    Charity Leave
•    Recognition Rewards
•    Beautiful brand-new offices located just on George Street, in World Square, Sydney CBD


RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.

Job Segment: Medical, Healthcare

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