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Product Delivery Owner - Consumer Experience

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Want to see technology make the difference? As Product Delivery Owner - Consumer Experience, you’ll have the freedom to innovate, finding new ways to make our business faster, smarter and more agile than ever.


You will:


  • Define delivery model and managing execution of project roadmaps in cooperation with the product manager.
  • Manage the dedicated team to deliver consistent success.
  • Ensure team follows company policy and procedures to consistently deliver excellence.
  • Effectively maintain delivery goals for on-time, to-spec, and on-budget across the entire project portfolio.
  • Be the escalation point for leads and business on service-related issues.
  • Make resource requests to the resource manager for proper capacity planning.
  • Coordinate release management/product backlog.
  • Ensure/oversee Mobile, Chatbot and Loyalty best practice.
  • Engage with the vendor and resolve outstanding issues.
  • Ensure ongoing delivery of various products as per scope, budget, and client’s expectations including compliance with corporate policies and requirements.
  • Manage multiple vendors and stakeholders (both business & IT) to achieve common goals in a global environment.
  • Analyze product performance and implementing relevant enhancements and fixes.
  • Utilize various development methodologies (waterfall, Scrum, Kanban).
  • Manage 5+ digital experts incl. developers, project managers, business analysts, and QA engineers.


You have:


  • 3+ years in the area of product delivery ownership, with skills in requirements scoping, solution design, and project estimation.
  • 2+ years managing at least three professional services resources both onshore and offshore. 
  • Experience managing Mobile, Loyalty and Chatbots implementation resources (internal and/or consultants) is a definite plus.
  • Resource management experience including staffing, planning, and utilization experience.
  • Ability to work both collaboratively with team members as well as autonomously on projects and tasks.
  • Excellent communication and leadership skills.
  • Detail- and customer-oriented team player with excellent organizational and follow-up skills.
  • Proven analytical skills and an effective problem-solver.
  • Proven work experience as a team leader or supervisor.
  • JIRA, Confluence to a proficient level.


Competitive Salary & excellent benefits package


Responsible for our most advanced technical functions and programmes, you’ll ensure our digital, data and eCommerce platforms give us a competitive edge. We’ll look to you to find opportunities to make a global business faster, better and more efficient than ever. You’ll understand, define and analyse business needs and requirements. You’ll find technical solutions to complex business problems. You’ll align project goals and objectives with strategy. Ultimately, you’ll ensure technology deliver real benefits and lasting improvements.




In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.

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