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Salesforce Marketing Cloud Team Leader

Job Advert

Salesforce Marketing Cloud Team Leader

Global IT HUB


You will...

  • Assist in training and maintenance of the team, and grow the Marketing Cloud skill set across the team  
  • Manage a team to consistent success, regarding business and stakeholder management 
  • Deploy the support and delivery model between the all Reckitt’s BUs and create a harmonized process between them. 
  • Make sure that COB for the 3 BUs by securing the resources, domain knowledge and documentation. 
  • Closely cooperate with the Consumer Product Delivery Owner to deliver the roadmap items within budget, scope and time 
  • Implement the Delivery Excellence with the SFMC by implementing the best ITIL standards, service catalogue, process and documentation harmonisation. 
  • Develop/Implement future support and maintenance for the SFMC 
  • Collaborate and suppor the PODs to help them to create internal competencies 
  • Work with the Project Managers and Salesforce Professional Services on the delivery roadmap and plans. 
  • Look after the internal SFMC Community to reach to Digital IQ expansion.
  • Be responsible for environment setup and maintenance in cooperation Salesforce Architect and the Product Manager 
  • Stay informed on upcoming releases/upgrades. Present major changes and risks to the customer  
  • Understand overall solution and impacts of incoming changes from project releases and application maintenance 
  • Engage with vendor and resolve outstanding issues  
  • Responsible for Backup, Restore, Data masking, User management, Data Migration  
  • Cooperate with Salesforce Architect and Product Manager in new support/DevOps tools introduction  
  • Making sure all systems/applications have proper documentation   
  • Work on SFMC platform for creating and executing marketing campaigns.

You`ll succeed If You have…

  • Should have 3+ years of  SFMC Email Marketing Tool experience  
  • Deep understanding of Journey Builder and Automation Studio  
  • Good Experience in SQL   
  • Experience in using Integration technologies   
  • Experience in Data model design   
  • Expertise in Campaign Orchestration, Life cycle programs and personalization   
  • Expertise in Marketing data optimization and List cleansing  
  • Experience using Source Control Management tools (GitHub, BitBucket)  
  • Good Business understanding of Digital Marketing   
  • Excellent communication and leadership skills 
  • English - Professional working proficiency  
  • Experience with AMPScript  
  • In-depth knowledge of team performance metrics  
  • Previous Salesforce development experience  
  • Proven analytical skills and an effective problem-solver  
  • Salesforce Certified Consultant OR Salesforce Certified Administrator 
  • Proven work experience as a team leader or supervisor  
  • Organizational and time-management skills  
  • Nice to have: Experience with SSJS and Salesforce Certified Developer Certification 


In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.

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