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Operations Manager, Direct To Consumer

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Roles & Responsibilities

  • Project manage RB Brand store operation including complete fulfilment cycle RB inbound management to Consumer receipt/return.
  • Create best in class experience – payments, post purchase communication, packaging, lead times, last mile delivery, complaints mgmt.
  • Strategic responsibility of ASEAN fulfilment footprint and partnerships.
  • Drive and win through best in class PFR and service level ensuring 99%% serviceability.
  • Driving forecast and S&OP process with regional supply teams (per country per brand).
  • OTIF project management with cross functional and diverse internal and external teams.
  • Driving change through internal stake holders ensuring alignments and clarity of Direct To Consumer (D2C) strategies.
  • Manage fulfilment vendor partners, lead negotiations with regards to rates & contracts, optimize processes and drive innovations with partners that deliver Consumer WOW. 


Is this you?

  • Bachelor’s Degree, preferably in Business, Operation, Engineering.
  • 3 to 5 years of supply and operational environment – preferably in CPG and B2C/DT/Online/eCom environment.
  • Self-motivated, highly flexible and takes the initiative to do what's needed.
  • Strong track record of managing supply chains in a fast-paced ecommerce environment.
  • Tech savvy and knowledgeable in current trends, innovations and best practices in eCommerce, Supply Chain and DTC.
  • Experience managing fulfilment partners and vendors.
  • Experience from nutrition, medicinal, medical products is preferred.
  • Strong organizational skills with great attention to detail.
  • Exceptionally strong communications and presentation skills.
  • Ability to handle ambiguity.
  • Achievement focused and able to work in a direct and often pressurized environment.


In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.

Job Segment: Medical, Nutrition, Healthcare

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